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Refund and Cancellation Policy

Gamestrome: Free Fire and BGMI Tournaments

At Gamestrome, we strive to provide the best experience for our players. To ensure transparency and fairness, we have established the following guidelines for refunds and cancellations. Please read this policy carefully to understand your rights and obligations.

Refund Eligibility

  • Tournament Cancellation by Player:

    • Players can cancel their participation in a tournament up to 8 hours before the match starts to be eligible for a full refund.

    • Refunds will be processed within 7-10 business days from the date of cancellation.

  • System or Technical Issues:

    • If a tournament is canceled due to system or technical issues on our end, affected players will receive a full refund.

  • Non-Refundable Situations:

    • Cancellations made less than 8 hours before the match start time are non-refundable.

    • Entry fees for matches already played or currently in progress are non-refundable.

    • Services or products explicitly marked as non-refundable at the time of purchase are non-refundable.

Cancellation Procedures

  • Player-Initiated Cancellations:

    • To cancel your participation in a tournament, log in to your Gamestrome account, navigate to the “My Tournaments” section, and select the “Cancel Participation” option.

    • Ensure that your cancellation request is submitted at least 8 hours before the match start time to qualify for a refund.

  • Cancellation Fees:

    • There are no additional fees for canceling your participation in a tournament as long as the cancellation is made within the eligible timeframe.

  • Refund Process:

    • Refunds will be credited back to the original payment method used during registration.

    • The processing time for refunds is typically 7-10 business days from the date of cancellation.

Contact Information

For any questions or assistance regarding refunds and cancellations, please contact our customer support team at officialgamestrome@gmail.com.

Changes to This Policy

Gamestrome reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our procedures and guidelines.

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